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Tihama Solutions Trading Est. working in the field of selling and distributing food packaging supplies. The customer can choose from a wide range of available items to solve all problems related to fo

Exchange and Return Policy

Because your satisfaction is our goal:

We are keen to provide better customer service. You can simply return the product. All you need is to contact customer service within a maximum period of 5 days from the date you received the product.

Product return terms

We offer a return policy that enables you to return the product within 5 days of receiving it. Please note that the following conditions must be met to successfully process the product return request:

1 - The product can be returned within 3 days only from the date of receipt

2 - The product must be in its original packaging

3- It must not have been used and it must be tightly closed

Who bears the return costs?

If you receive a product other than the one you ordered, we will cover the shipping and return costs

If there is no error or defect in the product, but you no longer want it for some reason, we are pleased to serve you by returning the product, but the store will not bear the costs of shipping and return

How do I return the product?

Contact us via the number 0558385668 or via email

1 - We will send you the return policy

2 - Print the return policy, repackage the item with its original packaging, and then deliver it to the shipping company's office

3 - When we receive the shipment, we will check its condition and then refund your money

How do I get the money back?

If the payment was made by credit card, the amount you paid will be returned to the card that was used. Please note that it may take up to 10 business days for the value to appear in your bank account from the date we refunded the value.

In the event the payment was made by transferring the amount to our bank accounts, we will contact you to provide us with the bank information to transfer the amount

If payment is made upon receipt, we will contact you to provide us with banking information to transfer the amount


Aisha Alatwi

2 years ago

لم تتواصل معنا اشركت الشحن
لما استفسر عن الشحنه يقول ارجعت للمصدر


Tihama Solutions Store

2 years ago

أهلا عميلنا العزيز
وصلت الشحنة لعنوانكم ولم يتم استلامها ولايوجد تجاوب على رقم هاتفكم المسجل على الطلب فلذلك قامت شركة الشحن بارجاع الطلب لتجاوز المدة المحددة لاستلامها.

يرجى التواصل معنا بخصوص الشحن لكم مرة أخرى.